Refund & Cancellation Policy

1. Introduction

At Bank2Sheet ("we," "our," or "us"), we value our customers and aim to provide the best service possible. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations may be processed for our services.

2. Service Nature

Our product is a digital service that processes and converts uploaded files. Once a file has been successfully processed, the service is considered delivered, and refunds are generally not possible except under special circumstances described in this policy.

3. Refund Eligibility

Refunds may be considered in the following cases:

• Technical errors preventing file conversion, where we are unable to resolve the issue
• Duplicate payments due to a billing error
• Accidental purchases if the service has not yet been used

Refund requests must be made within 7 days of the original payment date.

4. Non-Refundable Situations

We do not offer refunds in the following cases:

• The service was successfully delivered as described
• Issues caused by incompatible or corrupted input files
• Change of mind after service completion
• Failure to use the service within the subscription period

5. Cancellation Policy

If you have purchased a subscription, you may cancel it at any time. Your cancellation will take effect at the end of the current billing cycle. No partial refunds will be issued for unused time.

6. How to Request a Refund or Cancellation

To request a refund or cancel your subscription, please contact our support team with:

• Your full name and email address used for the purchase
• Payment reference or transaction ID
• Reason for your refund or cancellation request

7. Processing Time

Approved refunds will be processed within 5-10 business days to the original payment method. The exact time may vary depending on your bank or payment provider.

8. Contact Us

If you have any questions regarding our Refund & Cancellation Policy, please reach out to us: